Frequently Asked Questions (FAQs)

Hello, and welcome to Chilled Vine!

We know it can be hard sometimes to navigate the world of wine storage, so below we have put together a list of our customers' most frequently asked questions to help you when navigating through our site:

What is Chilled Vine?
Chilled Vine is an online e-commerce retail store specialising in wine storage and refrigeration solutions, offering a wide range of products including wine racks, wine fridges, wine cabinets, and wine coolers.

How do I navigate around your website?
We have a simple layout of tabs in the header menu of our website, which hopefully should help you to navigate to the type of item you are after. You can view our products by brand, size, featured, best sellers or view every product on one page.

Within those pages, we also have filters for you to compare your criteria against our products. These include filters on UV protection, LED lighting, touch control, and door locks, to name a few.

We also have a search bar in our header menu in case you wanted to search for some key terms.

What types of wine storage solutions do you offer?
We offer a variety of wine storage options to suit different needs, including freestanding wine racks, built-in wine cabinets, freestanding wine coolers, and full-size wine refrigerators.

How do I choose the right wine storage solution for my needs?
Our website provides detailed product descriptions, specifications, and customer reviews to help you make an informed decision. Additionally, our customer support team is available to assist you in selecting the perfect wine storage solution based on your requirements.

Do you offer wine storage solutions for both residential and commercial use?
Yes, we cater to both residential and commercial customers, providing wine storage solutions for home wine enthusiasts, restaurants, bars, hotels, and wine shops.

What brands do you carry?
We carry a curated selection of top brands known for their quality and reliability in the wine storage industry, including Avallon, Danby, EdgeStar and Summit.

What are the shipping options and delivery times?
We only offer shipping to the United Kingdom at this time. Delivery times typically do not exceed 5 business days, and we'll send you tracking details by email within 24 hours of your order being dispatched. For more on this, please see our Shipping Policy and Delivery Policy.

Do you offer international shipping?
Unfortunately, we do not offer international shipping at this time.

What is your return policy?
We offer a hassle-free return policy within 30 days of delivery for eligible products. Please refer to our Returns Policy for detailed information on our return process and eligibility criteria.

How can I contact customer support?
You can reach our customer support team via email at hello@chilledvine.com or by phone at 0333 880 1970. Our support hours are Monday-Friday 9am-5pm.

Further Information
We trust you find this helpful, but if you have any other questions that aren't answered here, please feel free to use the live chat function, or reach out to us via our email address or phone number.